The most well-defined software for Employee Transportation operations

Privacy Policy

Introduction

Proficio GeoTechnologies Private Limited, a company incorporated in India under the Companies Act, 1956, having its registered office at #1101, Golden Square, 3rd Floor, 24th Main, J.P Nagar 1st Phase, Bengaluru - 560078 (“Company”) owns and implements technology solution to automate and digitize Corporate Employee Transport operations.
The Company is engaged in the business of software development including development of internet and mobile based Application for providing employee transportation solutions, either directly to organizations or via their vendors / service providers.

The various Apps provided by the company are, as part of our technology implementation include:

- PROTMS Employee App
- COMMUTE Employee App
- COMMUTE Driver App
- PROTMS-COMMUTE Admin App
- BusCommute User App
- BusCommute Driver App

This Privacy Policy (“Privacy Policy”) sets out the privacy practices of the Company with respect to the entire content of the Application.

This document is published in accordance with the provisions of the Information Technology Act, 2000 (and the rules made thereunder that require publishing the rules and regulations), privacy policy [and the terms of use] on an online portal of the Company. We request you to go through this Privacy Policy and the carefully before you decide to access this Application.

For the purposes of this Privacy Policy, the words “us”, “we”, and “our” refer to the Company and all references to “you”, “your” or “user”, as applicable mean the person who accesses, uses and/or participates in the Application in any manner or capacity. All references to “Employer” shall mean the employer of the user with whom the Company has entered into an agreement with for the purpose of providing employee transportation solutions vide access to the Application.

The protection and security of your personal information is one of our top priorities and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.

By using our services and the App or by otherwise giving us your information, you agree to the terms of this privacy policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy [End User License Agreement] If you do not agree to this Privacy Policy, do not subscribe to the services, use the application and do not give us any of your information.


WHO IS RESPONSIBLE FOR DATA PROCESSING?

Proficio GeoTechnologies Pvt. Ltd, is responsible as a data processor for the processing of your personal data collected from or on behalf of your employer as per their directions provided to Proficio.

Legal basis for the processing of your personal data

We may process your personal data under any of the following legal grounds.
- For the performance of a contract: We have a contract with your employer and therefore need to process your personal data to comply with the obligations under the contract.
- As a result of your consent: In some cases where consent has been obtained by your employer and therefore to onboard you into our solution your personal data is required for the processing purposes i.e. registration, scheduling, rostering the trips, etc. into Proficio's solution. Consent given can be withdrawn at any time. Withdrawal of consent does not affect the legality of data processed prior to withdrawal.

What personal data do we process and how do we collect it?

We may process personal information provided by you or by your employer, including but not limited to:

a. Any information that is collected during registration including any information that identifies or can be used to identify, contact or locate the user. The Employee profile information are not captured or stored within the Mobile App, but is directly collected from your Employer:
Employee name, Employee ID, Address, Mobile Number, Email, Gender, Department.

The Driver Location is being captured only while they are on the trip.
While during the trip, the location is tracked even in background.

b. Any information that you provide on our Application when you use our Services including office log in and log out time.

Special categories of personal data

We do not require to collect any special categories of personal data (sensitive personal information) via a Proficio Apps.
In no event, we request you to provide sensitive personal data about you or other persons, therefore please avoid sending us such types of data including Financial details.

Cookies

Cookies are small portions of information saved by your browser onto your computer / mobile. Cookies are used to record various aspects of your visit and assist the Company to provide you with uninterrupted service. The Company does not use cookies to save Personal Information.

Sharing of Information

Other than as mentioned elsewhere in this Privacy Policy, the Company will not share any of your details to our affilicates, partners or vendors. The data collected will only be limited and strictly be used for the sole purpose of automating your Employer's Transport operations.

The Company may partner with another party to provide specific Services if required. When you sign-up for the Services, the Company will share names, or other Personal Information that is necessary for the third party to provide these Services. The Company’s contractual arrangements with such third parties restrict these parties from using personally identifiable information except for the explicit purpose of assisting in the provision of these Services.

The Company does not allow any unauthorized persons or organization to use any information that the Company may collect from you through this Application.

In the event the Company is required to respond to court orders or other legal process or for any tax authorities, your Personal Information may be disclosed pursuant to such court orders or legal process or tax authorities, which may be without notice to you. The Company may further disclose your Personal Information to such third parties to whom it transfers its rights and duties under any agreement entered into with such third parties and may also disclose your Personal Information to any of its affiliates or related entity.

Non-Disclosure of Information

The Company pledges that it will not sell or rent your Personal Information to anyone and your Personal Information will be protected and maintained strictly confidential by the Company except in the following cases: The Company may disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement, governmental official, legal or regulatory authorities and, or, to such other statutory bodies who have appropriate authorization to access the same for any specific legal purposes;

The Company may disclose your information in order to provide you the Services, enforce or apply the [End User License Agreement], or to protect the rights, property or safety of the Company, its users or others. This includes exchanging information with other companies / agencies that work for fraud prevention; The Company may disclose your Personal Information to such third parties to whom it transfers its rights and duties under any agreement entered into with such third parties.

The Company may disclose your Personal Information to any of its affiliates or related entity.

Security of Information

The Company has put in place appropriate technical and organizational measures to safeguard and secure Personal Information. The Company only processes Personal Information on behalf of the Employer in a way that is compatible with and relevant for the purpose for which it was collected by the Employer or authorized by the user. The Application allows the Employer access to Personal Information shared by you and allows the Employer to exercise helping certain data subject rights like to correct, amend or delete inaccurate information on your behalf.

The Company uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. The information that is collected from you may be transferred to, stored and processed at any destination within and / or outside India.

By submitting information on the Application, you agree to this transfer, storing and / or processing. The Company will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

In using the Application, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Application will be at your own risk and the Company assumes no liability for any disclosure of information due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold the Company responsible for any breach of security.
In the event the Company becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.

EXCLUSION

This Privacy Policy does not apply to any information other than information collected by the Company through the Application including such information collected in accordance with the clause on “Collection of Information” above.
This Privacy Policy will not apply to any unsolicited information provided by you through this Application or through any other means. This includes, but is not limited to, information posted on any public areas of the Application. All such unsolicited information shall be deemed to be non-confidential and the Company will be free to use, disclose such unsolicited information without limitation.

The Company also protects your Personal Information off-line other than as specifically mentioned in this Privacy Policy. Access to your Personal Information is limited to employees, agents or partners and third parties, who the Company reasonably believes will need that information to enable the Company to provide Services to you. However, the Company is not responsible for the confidentiality, security or distribution of your own Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties.

Data Retention

Proficio retains the Personal Information as long as it is necessary to achieve the purpose for which it was collected or received or as permitted by laws and regulations, or as specified by your Employees on the data retension period.

Data transfer and storage outside your country

The Company may transfer information that it collects about you from your employer, including Personal Information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. When selecting our suppliers and partners, we take into account their data handling processes.
These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective.

In these situations proficio and the other party (your employer) will ensure (by entering into a written data protection agreement or taking your explicit consent on the cross border data transfer) that an adequate level of data protection is maintained with applicable data protection law. Your data is processed according to applicable data protection and privacy laws.

Any data transferred or received by Proficio is processed and stored in the Data Centers of IBM Cloud, across multiple locations including Singapore, USA or India unless otherwise stated in a contract with your employer.

Rights of Data subjects

Proficio recognizes that you may have rights with regard to our processing of your data. While the nature and extent of these rights will differ from location to location, we have processes in place that allow us to respond in a timely manner to any valid request to:

Access to Data – You may have the right to find out what personal information we hold about you (this includes what category of personal data and/or specific personal data), and the same you can find in the application profile section.

Right to Rectify – You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. The Company relies on the users to disclose all relevant and accurate information and to inform your employer or admin team of any changes. If any of your details are incorrect, inaccurate or incomplete you can ask or request in the app to make changes, your admin team will make the necessary changes accordingly based on the request received.

“Port” data – In some circumstances you can ask your employer to send an electronic copy of the personal information you have provided to us. We will work with your employer to supply the necessary information as per the applicability.

Prevent marketing – In any circumstances we will not use data subject personal data for the marketing purpose.

Right to change data – If you are uncertain about the accuracy or our use of your information, you may reach out to your Transport Team.

Notification of Changes

From time to time, Proficio may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy.
If the Company makes any material changes, it will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective.
We encourage you to periodically review this page for the latest information on our privacy practices.

GRIEVANCE OFFICER / Data Protection Officer

In accordance with the Information Technology Act, 2000, the rules made thereunder and as per applicable laws, the name and contact details of the Grievance Officer or Data Protection Officer are provided below:

Soundarya M
Grievance & Data Protection
Officer Email – soundarya.m@proficio.in
Telephone – (+91)9900112935

Address for privacy questions

Should you have questions about this Privacy Policy or Company’s information collection, use and disclosure practices, you may contact us at: support.protms@proficio.in. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of Personal Information about you. Except where required by law, the Company cannot ensure a response to questions or comments regarding topics unrelated to this policy or Company’s privacy practices.
YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.